At Sanctuary Addenbrooke's, we pride ourselves on exceptional service. However, we understand that things can go wrong from time to time. If you're unhappy with any aspect of the service you've received, please contact us in the first instance - we are just as keen to get to the bottom of whatever the complaint might be as quickly as possible. If, however, you do want to put a complaint in writing, you can do so.

How do I make a complaint?

You can make a complaint by:


Note: Questions marked by * are mandatory

Complaints give us valuable information about how to improve our service, so please fill in the boxes below with details of your complaint and we will do our best to sort it out as quickly and as fairly as we can. We may use trained mediators to enable us to do this.