Report a repair

You can report a non-urgent repair to us using the form below or by reporting it directly to the Sanctuary Addenbrooke's housing office in Grantchester House.

For urgent repairs and emergency assistance outside of office hours (9am – 5pm Monday to Friday), please call 0800 131 3348 or 0300 123 3511 from your mobile, quoting your address.

Please note:

If a maintenance operative is sent out of hours then you MUST be able to allow them access to your flat and to show them the exact nature of the problem. If the maintenance operative cannot gain access to address the fault then you will be charged a £50+VAT call-out fee.


Note: Questions marked by * are mandatory