Frequently asked questions

Below are some of our most frequently asked questions. If you have a query that is not addressed in this list, or if you require more information, please contact us.

You must primarily work on the Cambridge Biomedical Campus site, or be a student on a placement on the site.

Addenbrooke's is a rapidly-growing campus. Due to high demand, rooms are offered on an individual basis, and therefore we cannot guarantee you will share a flat with colleagues or people you know. All of our flats are mixed sex accommodation.

To apply for accommodation, you must complete the required application form and provide proof that you are eligible to stay with us. You will need to upload a relevant document when completing the application form. Proof of eligibility can be:

  • A recent payslip
  • Current contract of employment
  • Offer of employment letter
  • Email confirming appointment, placement or eligibility

Sanctuary does not have any allocated parking for our accommodation. You can apply for staff parking (at a charge) through the Hospital Access Centre on 01233 596060. Disabled parking spaces for blue badge holders are also available on application.

Initial payment of the first month’s advance rent will be by credit/debit card or BACs. All subsequent rental payments will be by direct debit, which our staff at the Sanctuary Addenbrooke’s office in Grantchester House can help you set up. Rent is due on the first day of each month on advance.

Some short term bookings will require full payment in advance.

If you are a student on a placement we may ask you to provide a UK Guarantor.

We have a dedicated on-site team to assist you. To request a repair, please complete our online report a repair form, or you can report it in person at the Sanctuary Addenbrooke's office in Grantchester House. If the repair is urgent, please call the office (during working hours) on 01223 404800 or the emergency number (out of hours) on 0800 9161525 or 0330 1233561 from a mobile.

Please note: if it is an emergency a contractor is sent out of hours to fix the problem, you must be available to allow them access. If the contractor cannot gain access, you will be charged £50+VAT for the call-out.

If you are on a fixed term contract and wish to extend, please contact our staff at the Sanctuary Addenbrooke’s office in Grantchester house to discuss.  We will try to accommodate you, however some of our properties are only intended for short term use.

For the long term properties – after the initial 6 month period, your tenancy will become a rolling tenancy and shall endeavour to contact you every 6 months to confirm that you wish to continue to stay with us.

We have an arrears process which will start as soon as you fall behind with your rent.  The best way to avoid this is to set up a direct debit. If you wish to discuss any payment issues, please contact the Sanctuary Addenbrooke's Grantchester office to speak to our Income Officer.  

In all circumstances to terminate your agreement with us, you must give one months notice in writing. This can be a written request, or just an email to the Sanctuary Addenbrooke’s office: enquiries@sanctuary-addenbrookes.co.uk. Please remember to tell us:

  • Your name
  • Your current address (building, flat number and room number as applicable)
  • The date of your last night
  • Forwarding address and contact details
  • Reason for Leaving

If you fail to give one months notice – one months rent will be charge in lieu of notice.